Before handover
Contact Lakeside immediately. The earlier the equipment can be released for another booking, the easier it is to reduce loss.
Changes, returns and refund decisions
Plans changed? Tell us early.
Cancel through Lakeside as soon as you know, return equipment using the agreed handover, and report faults separately from a simple change of mind. Refunds are assessed fairly using your legal rights, the work already completed and any reasonable loss caused by the cancellation.
During the hire
Ending early does not automatically cancel charges already earned. Contact Lakeside and arrange the return handover.
Fault or safety issue
Stop using the machine and report it. A genuine equipment fault is assessed separately from choosing not to continue the hire.
Missed handover
A missed collection or delivery without notice may be treated as a no-show. A refund is not automatic solely because the item was unused.
Three steps to cancel properly.
A message sent before the booking changes gives Lakeside a fair chance to rearrange the equipment and reduce avoidable loss.
01
Send the request
Use the Contact page and choose Payment or refund or Existing booking. Include your booking reference, equipment and hire dates.
02
Wait for confirmation
A cancellation or change is not complete merely because a message was drafted. Lakeside will confirm the booking status and any next step.
03
Return anything supplied
When equipment has already been handed over, responsibility continues until the agreed return is completed and accepted by Lakeside.
Online consumer bookings
Your statutory rights still apply.
This page and the Terms of Hire do not remove consumer rights that cannot legally be excluded. Different rules may apply to business customers.
Cooling-off period where applicable
A consumer who books online may have a statutory 14-day right
to cancel, normally beginning after the contract is made.
Hire beginning during that period
Lakeside may ask you to expressly request the early start. If
you later cancel, a reasonable proportion may be payable for
what has already been supplied.
Completed performance
Where the law allows, the cancellation right may end after the
service has been fully performed following the required request
and acknowledgement.
Faulty or misdescribed equipment
Cancellation rules do not replace your separate rights when
equipment is faulty, unsafe, misdescribed or not fit for an
agreed purpose.
How a refund is assessed
Fair outcome, not a made-up penalty.
The exact result depends on the legal cancellation right, timing and circumstances. Where Lakeside is entitled to retain money, the amount should reflect reasonable direct loss or work already completed—not an arbitrary punishment.
Preparation completed
Reasonable work already carried out for the booking.
Delivery work
Travel or handover work already completed where properly due.
Reserved availability
Direct loss where the machine could not reasonably be rehired.
Loss reduced
Lakeside should take reasonable steps to reopen or rebook the item.
Returning equipment
The hire ends when the return is accepted.
Cancelling a booking does not make equipment disappear from the customer’s responsibility. Follow the confirmed return method and keep everything safe until Lakeside receives it.
Use the agreed time
Tell Lakeside before the slot when delay or access has changed.
Return every accessory
Include hoses, tools, attachments, chargers and supplied parts.
Return reasonably clean
Empty tanks or debris and follow the item’s cleaning guidance.
Report damage or contamination
Honest early reporting helps the inspection and resolution.
Common cancellation questions.
The booking confirmation and full Terms of Hire provide the detailed agreement for your specific booking.
Do I receive a full refund whenever I cancel?
Not automatically. A full, partial or no refund can depend on statutory rights, when you cancel, whether the hire has started, work already completed and reasonable direct loss. Lakeside must not use an unfair or arbitrary penalty.
What happens when I cancel very early?
Contact Lakeside immediately. Early notice makes it more likely that preparation can stop and the equipment can be reopened for another customer, reducing avoidable loss.
Can I cancel after collecting the machine?
You can ask to end the hire and arrange its return, but charges already earned do not automatically disappear. Statutory rights and any genuine equipment fault are considered separately.
What if I simply do not turn up?
A missed handover without notice may be treated as a no-show. Refunds are not automatically due solely because the equipment was not collected or used.
What if the machine is faulty?
Stop using it safely and report the problem. Lakeside will review the handover record, condition and evidence, then explain the appropriate remedy. Fault rights are not the same as changing your mind.
How will I receive an approved refund?
An approved refund is normally returned through the original payment method. Processing time after Lakeside issues it can depend on the payment provider and the customer’s bank.
Need to change a booking?
Send the details before the slot.
Include the booking reference, equipment, dates and what needs changing. Early notice gives everyone more options.