Tell us what needs sorting.

Ask about equipment, delivery or an existing booking. For a fault, return problem or extension, include the booking details so we can get to the useful bit quickly.

Equipment unsafe right now? Stop using it, switch it off safely and keep people away from the hazard before sending the details.

Choose the reason. Skip the back-and-forth.

Selecting the closest option fills the form topic for you. Nothing is sent until you review and submit the message.

Send a message

Give us the useful details.

Fields marked with an orange asterisk are required. Booking references are optional for general questions but help with existing hires.

Reason *

Booking reference

Your name *

Email address *

Phone number Add this when a call would genuinely help with the handover or fault.

What happened or what do you need? *

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Help us help quickly

What to include.

A clear first message saves three rounds of “which machine and when?” afterwards.

Existing booking Booking reference, equipment and agreed dates.

Fault or damage What happened, what the machine did and useful photos where possible.

Delivery or collection Address area, parking, stairs, gates or difficult access.

Extension Current return time and the new time or date requested.

Check common answers Delivery & collection Safety information View My Account