Questions answered. No runaround.

Choose an item from the equipment page, select the available hire dates, add it to the basket, review the ten hire statements and complete secure checkout.

The booking is secured when the payment is successfully completed. Your account then shows the booking and the next required steps.

A large deposit is not added to the normal checkout total. The hire price, delivery charge where applicable and any selected extras are shown before payment.

Yes, when the machines and dates are available. Each item in the basket remains subject to its own availability and hire details.

Possibly. Contact Lakeside before the original return time. An extension is subject to availability and the additional hire cost, because another customer may already have the equipment booked.

Contact Lakeside as early as possible. What can be changed or refunded depends on the timing, availability and the cancellation terms shown for the booking.

Hired equipment is released to a named customer who is responsible throughout the hire. The secure identity check helps confirm that the booking and handover belong to the right person.

The first check normally asks for valid photo ID and a quick camera check. It is completed securely through the connected verification provider.

Most customers complete the full check once. Lakeside may request periodic re-verification, a refreshed check after changed details or proof of address for a higher-value or unusual hire.

Close to collection or delivery, Lakeside may ask for a short face check to confirm that the person receiving the equipment matches the identity verified earlier.

The equipment is released to the named verified hirer. Contact Lakeside before handover when the customer details genuinely need to change.

The named hirer is checked, the equipment condition and accessories are recorded, and the customer receives the relevant quick-start and safety information.

Yes. Local collection is normally the simplest option and can make the handover timing more flexible.

Local delivery may be available around Barrow-in-Furness and surrounding areas. It depends on the address, equipment and route availability.

The available delivery option and charge are shown during the booking before payment. Lakeside does not use one pretend fixed price for every address and machine.

Yes. The named verified hirer must be present. Hired equipment is not left unattended outside or with an unverified person.

Tell Lakeside about parking restrictions, stairs, narrow entrances, gates or anything else that could affect a safe handover.

Quick-start, safety and troubleshooting information is available through the equipment guidance supplied for the hire. Check it before using the machine.

Stop using it immediately, switch it off safely and contact Lakeside. Do not continue using equipment that is damaged, leaking, behaving unusually or otherwise unsafe.

Stop, make the equipment safe and report the fault promptly. Explain what happened and include photographs or video when useful.

The named hirer remains responsible for the equipment throughout the booking. Anyone using it must be capable, supervised where appropriate and follow the supplied safety guidance.

Report it promptly and honestly. Lakeside will use the handover and return evidence to assess what happened and explain any reasonable repair or replacement charge.

Contact Lakeside immediately and report the theft to the police. The named hirer remains responsible in line with the hire terms until the matter is resolved.

Return it ready for the next customer. Empty dirty-water tanks or debris, wipe the machine and clean the supplied tools as instructed.

Every supplied hose, tool, attachment, charger, cable and accessory recorded at handover must come back with it.

Contact Lakeside before the return time. Early notice gives us a chance to protect the next booking and agree what happens. Additional hire charges may apply when the booking runs over.

Yes, when the equipment is returned unusually dirty, not ready to use or incomplete. Any charge should reflect the work, loss or replacement involved and be explained.

The return time, visible condition and accessories are checked. Lakeside then completes the post-hire inspection, testing and maintenance record.

Ordinary wear from correct use is not treated as customer damage. Damage, misuse, missing parts and unusual cleaning are considered separately using the evidence from both handovers.

Use the Contact page and include the booking details, a clear description and any useful photographs. Lakeside will review the records and respond with the next step.