Frequently Asked Questions.
Answers about bookings, payment, ID checks, delivery, deposits, damage, cancellations, safety and returning equipment.
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Before the hire begins.
01 How will I book equipment?
Customers will choose the equipment, select available dates, review the charges and confirm whether collection or delivery is required. The full booking system will be connected before launch.
02 When is payment taken?
Hire charges will normally be paid before the equipment is released. Any required deposit, authorisation or additional delivery charge will be shown during the booking process.
03 Will a deposit be required?
Some equipment may require a deposit, card authorisation or pre-authorisation. The exact amount and method will depend on the item and will be displayed before booking.
04 Can I extend the hire?
An extension may be possible where the equipment has not already been booked by another customer. Lakeside must approve the extension before the original return time passes.
05 What payment methods will be accepted?
Online card payment is expected to be the main method. Final accepted methods will be confirmed before launch.
Receiving the equipment.
06 Will I need identification?
Yes. Valid identification may be required to confirm the customer, booking details and delivery or collection address. The equipment will only be handed to the approved person.
07 Can somebody else collect it for me?
Equipment should only be released to the named and approved person. Any alternative arrangement must be agreed by Lakeside in advance.
08 Will delivery be available?
Local delivery is planned across selected South Lakes and Furness areas. Availability, delivery charges and time windows will depend on the customer location and equipment.
09 What happens during handover?
The equipment condition, supplied accessories and basic operation may be recorded during handover. Customers should inspect the item and report anything unexpected before using it.
10 What if I miss the collection or delivery time?
Contact Lakeside as soon as possible. Missed appointments may affect the booking and additional delivery or rearrangement charges may apply where costs have already been incurred.
Using it properly.
11 Is equipment checked before hire?
Equipment will be inspected, prepared and its condition recorded before each customer handover.
12 Will instructions be included?
Each item is intended to carry a QR code linking to its operating instructions, safety information, required PPE and available video guidance.
13 Is PPE supplied?
PPE requirements will be clearly stated for each item. Whether PPE is included, available separately or must be supplied by the customer will be shown before booking.
14 What should I do if the equipment develops a fault?
Stop using it immediately. Switch the item off safely, do not attempt repairs and contact Lakeside. Report any smoke, burning smell, leaking fuel, damage, excessive vibration or unusual operation.
15 Can I modify the equipment or use my own attachments?
No. Customers must not modify equipment, remove guards or use unapproved accessories or attachments.
Finishing the hire.
16 What happens if equipment is returned late?
Late returns can affect the next customer and may result in additional hire charges. Contact Lakeside before the agreed time if a delay is unavoidable.
17 Does equipment need to be cleaned?
Equipment should be returned in a reasonably clean condition, allowing for normal use. Excessive dirt, waste, paint, cement, chemicals or contamination may result in a cleaning charge.
18 What happens if equipment is damaged?
Damage should be reported immediately. The cause, condition and repair or replacement cost may be reviewed under the Terms of Hire. Normal wear is treated differently from misuse, neglect or unauthorised use.
19 What if equipment is lost or stolen?
Contact Lakeside immediately and report theft to the police where appropriate. Customers remain responsible for securely storing equipment during the hire period.
20 Can I cancel a booking?
Cancellations will be handled under the cancellation terms shown during booking. Any refund may depend on the amount of notice, delivery preparation and whether the hire period has begun.
The full booking terms will always apply.
These FAQs explain the planned process in plain English. The final Terms of Hire, equipment information and booking confirmation will contain the full conditions for each hire.
Still got a question? Ask Lakeside.
Explain the job, equipment or issue and we will point you in the right direction.